Your Rights and how to buy

We hope you will decide to buy from Kent House Antiques. The following information tells you who we are, and other essential information as set out in the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013:

Seller's name Kent House Antiques.
Postal address Private address in
Sherborne
DT9 9DE
Telephone 07932 037 630
e-mail

We sell silver, glass and collectables as described on this website. An amount to cover our costs for postage and packing is added to the total due. This charge is shown during checkout, before you finalise your purchase. See below, under Dispatch, for more details.

Your personal information supplied at the time of ordering is retained for order handling purposes. Be assured your personal information will not be supplied to a third party and will be held under the terms and conditions of the Data Protection Act.

Payment

Payment on line:

Payment can be made by Debit/Credit card via Paypal. We do not see your card details as PayPal deal direct with your bank or card company and simply tell us when the payment has gone through. Our prices are quoted in pounds sterling. If you do not live in the UK then your bank or card company will convert this into your local currency (dollars, euros, etc) and bill you accordingly. We provide a currency converter at the checkout as a guide to the cost in your local currency.

Payment by mail:

Payment can be made by sterling cheque [or international money order], payable to Miss C Robinson and posted to Kent House Antiques, PO Box 7242, Sherborne DT9 9DE. Once an order is placed the goods will be reserved for 10 days awaiting payment. Prices are not subject to VAT.

Dispatch

An amount to cover our costs for postage and packing is added to the total due. This will be shown as you check out, i.e. before you are committed to purchase. We will use Royal Mail special delivery for dispatch to the U.K. International deliveries will be made using Royal Mail International Signed For. If purchasing more than one item and the combined postage exceeds by more than £10 the actual postage cost then the difference will be refunded to you.

We aim to turn your order around within three days if payment is by credit card via PayPal or seven days if paying by sterling cheque. In the unlikely event it will take longer than 30 days we will e-mail or write and let you know when you can expect to receive your order.

You have the right to cancel your order. You can do this at any time before you receive the order and for fourteen calendar days after you receive it.

The prices quoted on this website are valid for a period of thirty days. If you print out an order form, it will state the date it is printed and the date the prices are valid until.